Return Policy
We stand behind our smart home products. Review our return policy to understand your options.
Return Window
You may return most new, unopened items within 30 days of delivery for a full refund. For opened smart devices, a 15-day return window applies with a restocking fee.
Eligible for Return
- Unopened products in original packaging
- Defective or damaged items (within 30 days)
- Items not matching the description
- Wrong items shipped by error
- Products with manufacturing defects
Non-Returnable Items
- Custom-configured smart home systems
- Installed security cameras or sensors
- Products damaged due to misuse or neglect
- Items past the return window
- Software licenses or digital downloads
How to Initiate a Return
01
Contact Us
Email or call our support team with your order details
02
Get Authorization
Receive a Return Authorization Number (RAN)
03
Ship Back
Pack securely and ship to our return address
Important Notes
- Returns must include all original packaging, accessories, and documentation
- A 15% restocking fee applies to opened electronic items
- Customer is responsible for return shipping costs unless item is defective
- Refunds are processed within 5-7 business days after receiving the return